General legal information, not advice for a specific case. Check current law and the facts of your situation before acting.
When a service falls short of an advertisement, I’m Attorney Nok, and I start by comparing the promise with the actual work. Save the advertisement, quote, contract, messages, receipt, and clear photographs of what was delivered.
Imagine hiring a contractor for a kitchen using a specified material, only to find a different one installed. Photograph the material label and completed work. Write to the contractor explaining the difference and asking for a proposed fix by a reasonable date. Avoid signing off on the work as complete while the dispute remains unresolved.
If you cannot reach agreement, ask the OCPB about filing a consumer complaint. Whether repair, replacement, or a refund is available depends on the agreement and the facts, not the advertisement alone.